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Plain-Talk Print, The Victorian Gas Works, 1 Arundel Str, Glossop SK13 7AB 
Tel: 01457 851154 • Fax: 0870 4141419 • Freephone Advice: 0800 077 6467 
 
Main products

'A' Boards
Booklets
Bookmarks
Bookplates
Boxes
Business Cards
Canvas Prints
Card Badges
Card Folders
CD/DVD Sleeves
Circular Cards NEW
Compliment Slips

Datacards
Display Boards
Duplicate Forms
Envelopes
Event Tickets NEW
FlexiMagnets
Flyers
Labels
Leaflets
Letterheads
Playing Cards
Postcards
Posters
Roller Banners
Security Gift Vouchers
Shelf Wobblers
Swing Tickets
Tent Cards
Wristbands

Accessories

Other services

Advert Design
Free Samples
Logo Design

Free articles

Latest article: Avoiding Mistakes in the Printed Word and the Costs of Putting Them Right

List of all articles

 

Frequently Asked Questions

Please remember: if your question is not answered here, just call Freephone 0800 077 6467 or use our other methods of getting in touch. Thank you.

Ordering questions

Do your prices really include all design, editing and printing charges?

Yes. Our policy is always to show prices which are fully inclusive of professional design, as many amendments as you need until you are completely delighted with the design, and top-quality colour printing.

We don't believe in stinging customers for additional charges such as disk checking or proof-reading, and that is what makes us unique in the printing business.

Do I have to add VAT (Value Added Tax) to your prices?

Prices shown on our website exclude VAT because most of our customers are registered for VAT and can therefore claim back the VAT component.

Some products, notably leaflets and booklets, are zero-rated for VAT and so the price shown does not attract VAT. You can view our pages about VAT and a list of about 400 items to check whether the item you are ordering is zero or standard rated for VAT, or alternatively feel free to contact a professional designer for help.

Can I have my printed work delivered?

Yes. We use overnight couriers to ensure your printed work arrives on a guaranteed date and we charge carriage at cost. We do not charge for packaging.

We have tried to make it as simple as possible to calculate delivery costs by creating price bands based on the weight and volume your printed goods. By adding the green numbers either in the catalogue or shown on our website, you can find out what it would cost to have your work delivered to your door (see the Delivery Costs table on the right).

Alternatively, please call us on Freephone 0800 077 6467 for a quote including delivery costs. Other ways to get in touch with us.

Can I specify what time of day I would like my delivery?

Yes, but our courier makes an additional charge for so-called 'timed deliveries'. We can deliver before 12 noon, before 10.30am and before 9.00am, or on Saturdays before 1.00pm, for an additional charge.

Is it possible to collect my printed work to save on delivery costs?

Yes. If you are near our offices in the centre of Glossop, Derbyshire, you may want to avoid a delivery charge by collecting your work. Please advise us at the time of ordering and we will give you the date after which you can collect at your convenience during our opening hours (9.00am-5.00pm) or at other times by arrangement.

What payment methods can I use?

We accept cheques, credit/debit cards in person or over the phone, postal orders and of course cash.

Established customers can apply for a 30-day credit account which is granted subject to status. Please get in touch if you wish to apply for a credit account.

We may also be able to offer a payment plan for orders of £1,000 or more, whereby the invoice total is split into thirds: one third payable at the time of order, one third 30 days later, and the final third 60 days later. Please ask for details.

Printing questions

What print processes do you use?

The majority of our work is produced using a lithographic printing process, which uses aluminium printing plates to form an extremely high-quality image on a variety of papers and cards.

For smaller quantities we have three digital presses which are very cost-effective on runs of 250 or less.

Our data cards, used for phonecards or membership cards, are produced on a dedicated production line which can provide variable data overprinting, scratch-off strips, signature strips or magstripes (with our without encoding) or any combination.

What is your over/under-run policy?

We operate a 'baker's dozen' policy which means we will always supply more prints of a job than you ordered. For example, if you order 2,500 leaflets, we will always supply you with more than 2,500 at no extra cost.

Do you offer a discount on future print jobs?

Our prices are fixed from year to year, so whether you are placing your first order or your tenth, the price remains the same. Our research has shown that customers appreciate this consistency, which is why we don't offer special offers and the like — because while they may seem special at the time, future reprints at full price tend to come as a nasty shock.

At Plain-Talk Print, you have the reassurance of knowing that all of our prices and custom quotes are fixed until the end of the calendar year, guaranteed.

Can you print spot colours?

Yes; we are one of only a few full colour printers with the capability to print spot colours as well. Please contact us with your requirements on Freephone Design Advice Line 0800 077 6467 for an instant, all-inclusive quote.

Can I supply my own artwork for you to print?

Certainly. We prefer artwork prepared according to our specifications (below) so that it can enter our workflow directly.

If you artwork is not in the format prescribed below we can alter it for you, but this attracts a £15 conversion charge.

Information for designers

Artwork specifications

If you intend to supply print-ready artwork please follow these specifications:

  • PDF format
  • CMYK colour or separations for spot colour printing
  • Text embedded or converted to curves
  • Images at least 300dpi (1,200dpi preferred)
  • 3mm bleeds
  • 3mm quiet zone (5mm preferred, particularly on small items such as business cards)
  • Crop and fold marks shown
  • Rich/printer's black: 40C 40M 40Y 100K

Our email address (mail@plaintalkprint.com) will accept files of up to 15MB, which should be adequate for most files. If you need to send larger files, please contact us for details of our FTP drop-box which can accept files of up to 1GB.

Plant list

Prepress

  • Kodak Creo Prepress with Adobe Acrobat rips
  • Kodak Magnus VLF platesetter with square spot laser
  • Two Kodak Creo Quantum B1 platesetters with square spot lasers

Press Hall

  • KBA 162a five colour and coating press
  • KBA B1 five colour press
  • Roland 700 B1 six colour press (perfecting after the first unit)
  • Roland 700 B1 five colour press
  • Heidelberg SM52 five colour press
  • Heidelberg SM52 four colour press
  • Heidelberg SM52 GTO two colour press

Digital Press Hall

  • Indigo 1000 press
  • Xeikon 5000 A2+ press
  • Canon IR105 high speed press
  • Agfa inkjet poster printers (dye and solvent based)
  • B0 laminating and encapsulating equipment
  • CMC six station direct mail envelope inserter

Finishing

  • Polar 176 programmatic guillotine
  • Two Polar 137 programmatic guillotines
  • Polar 90 programmatic guillotine
  • Five Heidelberg platen machines with hot foiling, numbering and cutting adaptations
  • B1 autobond perfecting laminating machine
  • Heidelberg SRA1 cylinder cutting and creasing machine
  • Two Lamina paper-to-board hairline register mounting machines
  • Atlantic Zeiser plastic card numbering, signature strip, scratch off and magstripe line with full feedback checking
  • Spartanics plastic card cutting machine
  • MBO folding system with A1 to A4 folding capability
  • Coltec 56 station horizontal collator
  • Wohlenberg hot glue perfect binding line
  • Muller Martin gather, stitch and trim line
  • Bernhardt box gluing machine
  • Busch B4 ram punch

 


Glossary of terms

'A' sizes
A standard set by the ISO (International Standards Organisation) for specifying paper sizes. A4 is the most familiar size; A5 is half A4, A6 is half A5 and so on.

Artwork
Everything that is intended to be printed, including the text, logos, photographs, diagrams etc.

Bleed
To extend an image or area of colour beyond where the finished printed item will be cut to size, so as to avoid unintentional and unsightly white borders. A typical bleed is 3mm on all sides, so a 210 x 297mm A4 sheet will actually measure 216 x 303mm with bleed.

Blocking
Blocking occurs when too much ink is laid down on a printed sheet, resulting in the ink not drying thoroughly before the next sheet drops on to it: consequently the sheets stick together and are damaged when separated. Our pre-flight check (see below) ensures none of your colours are composed of an excess ink mixture, so blocking is no longer an issue.

Body
The text in a brochure, newsletter, report etc. which is the main reading material, excluding the major headings and chapter/section titles.

Calender
A process whereby paper pulp is pressed between heavy rollers during its manufacture to create an extra-smooth surface.

Carbonless Paper
A specially treated paper which transfers an image from the top sheet onto subsequent sheet(s) via pressure, usually from a ballpoint pen. Used for multi-part forms which are also known as NCR (No Carbon Required) sets.

Cast
An undesirable altering of the entire spectrum of colours in a photograph, most often caused by supplying photographs in the wrong colour mode (ie. not CMYK).

CMYK
Abbreviation for cyan, magenta, yellow and key (black); the four process colours from which a very wide range of colour blends can be achieved. Around 90% of the work we produce employs the CMYK printing process because it is very economical and produces excellent results. See our article about different kinds of colour printing for a more detailed explanation.

Collation
To organise several printed sheets into a specific sequence, such as arranging twelve leaves (sheets) into a calendar prior to them being punched and bound together.

Composite
A print-ready file which contains all of the colour information for each of the four process colours (cyan, magenta, yellow and black). Where a job is to be printed in a different way, such as in two specific ink colours, separations (qv.) may be preferable, but your designer will always advise you accordingly and help with any technical aspects.

Crop Marks
Small lines which show the guillotine operator where to trim a printed sheet. The crop marks are cut away as part of the trimming process and do not appear on the finished prints.

Die-Cutting
A way of cutting irregular shapes from sheets of paper or card using a specially-made forme (qv.).

dpi
Abbreviation for dots per inch; a measure of the number of dots or pixels in a file to be printed. As a guideline, files intended for us to print should be at the very least 300dpi, ideally 600dpi. We generate our own artwork for customers at 1,200dpi.

EPS
Encapsulated PostScript, a file format ideal for logos and diagrams as it preserves the quality of the original image no matter how large it is scaled.

Fold Marks
Similar to crop marks (qv.), fold marks are small indications on a printed sheet to show where it should be folded. Fold marks are removed during the trimming process and do not appear on the finished printed job.

Forme
A board mounted with flexible steel blades, moulded into a series of curves and straight lines, used for die-cutting shaped leaflets, handouts and cards.

FSC
Forest Stewardship Council, the organisation which monitors and accredits forestry operations which produce paper and timber products in an environmentally responsible way. All of our paper and card is made from European FSC approved sources where more trees are planted than are felled. Please see our Environmental Statement for more information about the papers, inks and energy sources we use.

Gloss
(1) A type of paper or card coated with a very fine layer of clay to achieve a very smooth, partly reflective printing surface. (2) A plastic film applied most commonly to business cards and postcards to give a bright sheen.

gsm
Grams per square metre, also written as GSM, gm or gm2. Generally, the higher the gsm the thicker the paper or card. Typical office paper is 80gsm.

Laid
A finish used on luxury papers consisting of densely packed parallel ridges running the length of the sheet to simulate the feel of handmade paper.

Laminate
A very thin plastic film applied to card products to give extra protection against moisture and handling and to improve the appearance and feel of the finished product.

Leaf
A sheet of paper in a booklet or book; not the same as a page. An A4 leaf folded in half forms four A5 pages, so a 24 page booklet will comprise six leaves.

Metal FX
A printing effect which achieves metallic-looking colours by laying down a very fast-drying silver ink before printing conventional colours on top. In this way, any number of metallic colours can be used without the cost associated with mixing metallic Pantone colours (qv) specially for the job.

Moiré
A visual phenomenon where undesirable stripes or curves appear in areas of colour as a result of the tiny dots of ink creating interference patterns. We have eliminated the risk of moiré by using stochastic dot screening (qv.) for all of our full colour work.

Pantone Colours
Pantone is a company which produces mixing formulas, colour swatches and other products to allow customers to specify colours for a print job, and for printers to mix the necessary inks accurately. Pantone colours are specified with a three or four digit number and are often referred to as spot colours.

Perfect Bind
Binding a booklet or book using a combination of folding, gluing and compressing, rather than stitching (stapling). Look at the spine of any magazine for an example of what perfect binding looks like.

Plate
A sheet of aluminium which has been subject to a laser from a computer-to-plate machine, and which transfers ink via a secondary roller to the sheet of paper to be printed.

Point
A unit of measure commonly used for typefaces. One point is one seventy-second of an inch (0.139 inches; 0.353 millimetres).

Proof
A test print or on-screen visualisation of how a finished job will look, intended to be checked for errors which are then corrected before the print job is run.

Ream
500 sheets of paper.

Registration
Perfect or near-perfect alignment of each ink colour applied by a printing press in relation to the placement of other colours and the edges of the sheet. If colours are applied out of alignment with each other, the printing is said to be 'out of register'.

Resolution
At its simplest, resolution is a measure of the sharpness or clarity of an image, usually measured in dpi (dots per inch). See our article about how to tell if an image is of a sufficiently high resolution for a more detailed explanation.

Reverse
Printing something, especially text, by applying an area of solid colour where the text is formed by an absence of ink, allowing the underlying paper colour to show through. The most obvious example is white text on a black background. The effect is called 'reversing out'.

RGB
Red, green, blue; the three colours of light used by computer monitors to create colours. This contrasts with cyan, magenta, yellow and black, the colours of ink used in most full-colour printing, and explains why colours on-screen are rarely an accurate match for printed colours. See our article about different kinds of colour printing for a more detailed explanation.

Silk
A paper finish which is not as shiny as gloss, but is nevertheless coated and therefore has a more vibrant finish than a matt (uncoated) paper. Sometimes referred to as a 'satin' finish.

Stitching
A method of binding booklets by folding the leaves and forcing metal wires through the spine, where they are cut and folded over. The finished effect looks almost identical to everyday staples.

Separation
A separation in a file ready for print produces one plate and therefore one ink colour. A job which comprises (say) black and yellow would therefore consist of two separations.

SDS
Stochastic Dot Screening, a method of producing very sharp images and text using lasers to create printing plates, rather than the conventional method of using photographic film and etching chemicals. SDS typically uses dots of ink 30 times smaller than the film method.

Spot Colour
A single colour of ink. Some colours, such as metallics and fluorescents, cannot be accurately reproduced using the process system of cyan, magenta, yellow and black and must be mixed specially, often according to the Pantone system. Such colours, printed separately from any others, are said to be spot colours.

Spot UV
The process of adding gloss varnish to certain parts of a page, so that the majority of the sheet is unglossy with selected images or text picked out with a gloss finish. Spot UV effects work best when used sparingly, or the impact is lost.

TIFF File
A file format for storing images, ideal for printing since the compression does not cause the same distortions as JPG or GIF compression. TIFF images are also capable of storing four colour data for CMYK printing, which results in very large file sizes but highly predictable and controllable printed results.

Trim Size
The final size of a printed piece. A business card may have started out as part of a much larger sheet, but its trim size (in Europe) is 85mm by 55mm.


All of our paper is produced from FSC (Forest Stewardship Council) approved sources. Our Environmental Statement explains more about the steps we're taking to minimise our impact on the environment.



 

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